Skip to main content
All CollectionsCompetitor Event Pass
Why are my horses' documents not valid?
Why are my horses' documents not valid?

Your EventPass may not be valid for a number of reasons. Depending on the icon shown on your horses profile, this will explain why.

C
Written by Christine O'Donnell
Updated over 2 weeks ago

When you submit your documents for verification on EventPass you will do so and they will be approved or otherwise, depending on the status of your documents.

The icons below are the possible outcomes when uploading a document.

Please keep in mind that although your horse's health status may be valid on their profile, when applying for a show if they are expiring soon or not in line with the show requirements, then they will not be valid and will need to be updated accordingly.

If you are unsure why your horses' health documents is not valid it may be because of one of the reasons below.

  • Rejected- your document could not be verified

  • Expiring Soon-Your horses' health status is due to expire soon.

  • Not Recorded – no document has been provided/not recorded.

  • Pending – the document hasn’t yet been reviewed but has been uploaded.

  • Invalid – the document has been confirmed as not valid or out of date.

  • Verified – the document has been verified as valid.


Did this answer your question?