How long will it take for my Health Document to be Verified?
If you have uploaded health documents, it may take up to several of hours to verify your documents if you are an EventPass Lite user. If you are a paid EventPass user, one of the benefits is having document approval priority. Once your documents have been verified, you will receive a notification via email to let you know that your documents have been reviewed and verified.
Why did my Document get rejected?
There are a few reasons why your document could have been rejected.
One of the most common rejection reasons is that documents will not have the same matching names. Make sure when uploading a document the name on the Health Document matches the horses USEF Name, Show Name, or Barn name in their account. To help fix this issue we recommend putting the horses USEF/Show name in the Registered Name of the horse and then adding the horses barn name as well into their profile. That way if your Veterinarian includes a horses barn name instead of Show name our system will be able to use the horses barn name to verify the document.
Another reason that documents get rejected is that they do not contain all the information required. Here are some other tips to help make sure your document gets approved.
For Vaccines:
If it is given by a veterinarian the document must include:
Horses name (which needs to match the horses USEF name, show name, or barn name in your account)
Veterinarian name and clinic name
Vaccine given
Date vaccine was administered.
If the vaccine is self-administered, the document must include:
Horse Name and/or ID is matched to the USEF Horse Record, or matches the show or barn name of the horse
Vaccine is listed
Vaccination date is listed and is within the 6 month requirement
Lot and batch number are listed
Owner/Agent Signature and date
Receipt for purchase is included
For Health Certs:
The Health Certification or Veterinary Statement of health must include:
Horses name (which needs to match the horses USEF name, show name, or barn name in your account)
Veterinarian name and signature
Date of Inspection
For Coggins
Make sure the name on the Coggins matches the horses USEF Name, Show Name, or Barn name in their account
Coggins must also include test result, veterinarian name and signature.
Why do I keep getting an error message "Error Uploading File 401" when I'm trying to upload my document on the App
There are various reasons as to why at times you will receive an error message when trying to upload a document. First make sure that you are in an area with good service. Next, try hard closing the app and reopening it. If you are still having issues you can file an Issue Reporting Ticket with your documents attached. This will be sent to our team where we can upload these documents for you.
What does each Icon mean in regards to my Horses Health Status?
Document Status and Their Meaning
Once your document has expired, you will notice that it's no longer considered valid. This change will be reflected on your horse's profile, where it will be marked as 'Invalid.' If your status turns orange/yellow that means your document is expiring soon. It is still valid until the expiration date which you will be able to see on your horses profile. If the expiration date is after the show you are wanting to attend you will still be able to create your EventPass. If it expires during the show you may or may not be able to create your EventPass based on what that show requires.
My Horses profile is saying my document is Expiring Soon or Expired can I still create an EventPass?
If any of the documents on your horses profile are expired you will not be able to complete an EventPass for that horse. If your document is expiring soon but not until after the show you will be able to create an EventPass for that horse. If your document expires during the show and the show requires for all documents to be valid for the duration of the show you will not be able to complete your EventPass. Each show has its own specific requirements that you will have to meet in order to complete your EventPass.
Do I need a Health Certification to create my EventPass?
Each show can set different requirements for Health Certification documents for 'In or Out of State' horses. For Out of State Horses the show can require a CVI valid normally within 30 days of the show (some shows can require a valid one within 7 or 14 days) or an EECVI that is valid within six months of the show in order to create an EventPass. However, some shows might only require 'Out of State' horses to have a Veterinary Statement of Health that is valid within either 7, 14, or 30 days of the show.
For 'In state' horses some shows might require a CVI or they might only need to have a Veterinary Statement of Health valid within either 7, 14, or 30 days of the show. Additionally, some shows might not require 'In State' horses to have any health certification documentation in order to complete your EventPass.
Each show differs so it is important to check your health requirements for the specific show you want to attend. You will know if you completed all the health requirements for that show if you are able to complete your EventPass. If you are not able to complete your EventPass it should tell you what health requirements are missing in order to complete it. You can always start an EventPass before you have all your health documents verified and see what is still missing in order to complete your EventPass. As those documents become verified it will update it in your EventPass as well and once all requirements have been met you will be able to complete your EventPass.
My Horse has an expired/invalid Health Cert but the show I am attending does not require one
If your health certification that you uploaded is no longer valid but the show you are trying to attend does not require one you will not need to upload a new health certification/statement of health. You can still create and complete your EventPass even though your Health Certification/Statement of Health is no longer valid on their profile.
Why did I get an Email saying my document was rejected but on my profile it says verified?
The reason you might get an email saying your document has been verified as well as emails saying your document has been rejected could be because you uploaded multiple duplicates. This does not affect your horses health status. You can double check this by going to your profile and checking your horses health status. If it has a green check mark or says verified and the expiration date is correct then the document has been processed correctly in our system and the duplicates were rejected.
It is saying I cannot create an EventPass because of my vaccines but my horse has an up to date Flu/Rhino vaccination
Even though your horse is up to date with your Flu/Rhino vaccination some shows might have requirements for other vaccines. If you have only uploaded documents with your Flu/Rhino vaccines included and not the other Core Vaccines that AAEP recommends you might not be able to create an EventPass if a show requires an additional vaccine. Additionally, if you have in the past uploaded a document with these core AAEP recommended vaccines but they are now expired you will need to upload a new document with a more current record for the show that requires a specific vaccine.
How do I delete a horse on my account?
For EventPass in order to delete a horse from your account you will have to contact the support team to delete the horse for you. Keep in mind that once that horse is deleted from your account all the information relating to that horse will be gone. You will have to restart the horses profile and re-upload all the documents again.